Shipping is calculated based on product weight and destination. The charge will be shown clearly at the checkout.
Our standard delivery charge does not guarantee next day delivery. Although every effort is made for prompt delivery, we cannot be responsible for any delays once goods have left our premises.
Time Limitations for Notification of claims Damaged in Transit
As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as “unchecked”. Should any damage be identified on opening the package, we must be advised within 48 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by us and an arrangement will be made to collect the damaged goods and replacements will be sent. We cannot accept any claims for damage if the above time scales are not followed.
Shortages
It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customers responsibility to thereafter notify us within 48 hours of delivery.
Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify us within 48 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.
Incorrect Goods
It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received i.e. we may require the manufacturers part codes and a full description of what has been received. Should there be any extenuating circumstances that have prohibited the Customer to remain within the specified time frame resolution will be by mutual decision.
Non-Deliveries
We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers automated despatch note which is emailed to the Customer once the items have left our warehouse.
We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.
Unwanted Goods Returns
We believe that you will be delighted with your order from Everything Airbrush, but from time to time you may feel it necessary to return an unwanted item. We aim to keep the process as simple as possible.
Contact us by email or through our Contact Us Page or by telephoning +44 [0]1202 622579 to inform us of your reason for returning the goods. Contact us within the time periods below
Unwanted orders must be returning in their original condition with packaging – within fourteen days, the cooling-off period you are entitled to under the European Union Distance Selling Directive.
Package the goods well so that they will reach us in the same condition that they leave you. Use a strong box for large items and strong jiffy-bags for small items with plenty of padding around delicate or mechanical items. If you have recently received the goods or still have the packaging, then re-package them in the same way as they arrived.
Include a covering note inside the parcel with the following information:
- Your name
- Your address
- Your phone number
- The reason for returning the goods (as above)
- A copy of your proof of purchase (invoice) or at least the invoice number on it. Keep the original invoice for your records.
Address the parcel to Everything Airbrush/The Spraygun Company Ltd
Unit C5/C6, The Hailey Centre, 46 Holton Road, Holton Heath Trading Park. Poole, Dorset BH16 6LT
For small parcels, send the goods by either Royal Mail recorded delivery or special delivery. You will be responsible for the item or items until they reach us, including all shipping costs. For your own protection, we recommend that you use a secure delivery method that requires a signature upon delivery. We also suggest that you opt for insurance cover for expensive returns.
For large parcels, such as compressors use an on-line booking courier agent like Interparcel or ParcelMonkey.
For Unwanted orders returned in their original condition – We will refund the amount paid for the goods within 7 working days of receipt. We will not refund the original charge for carriage to you or the return carriage back to us.
If the goods are returned in a used condition or not re-saleable condition then we will not offer a refund and the goods will be returned at the customer expense.
